15: in the last eight years, Concordia has .

　　A made over 80.000 employees reduncdant.

　　B completed a period of downsizing.

　　C reduced its workforce of 80.000 by 35%.

　　D given 35% of departing employees voluntary redundancy.

　　16 from Concordia’s point of view, the role of communication is to .

　　A win employee support before going ahead with the changes.

　　B change the company’s core activities.

　　C emphasise the positive aspects of the changes.

　　D explain the need for the changes.

　　17 what does research show about most employees’ response to change?

　　A they expect it to have a bad effect on the company.

　　B they feel completely powerless.

　　C they become less loyal.

　　D they fell they have been treated unfairly.

　　18 Concordia’s communication process mainly relies on.

　　A printed communication.

　　B departmental heads.

　　C personal communication.

　　D a separate, specialized unit.

　　19 According to the writer, what is the guiding ;principle about giving information within an organization?

　　A Never make promises about future developments.

　　B Give people an overall view at the earliest possible stage .

　　C always include plenty of hard information .

　　D Hold back until all the details can be provided .

　　20 which of the following would be the most suitable title for the article?

　　A employee attitudes to company communication .

　　B making company communication more effective .

　　C Researching company commmucation .

　　D Making employees feel less powerless .

　　參考答案： 15 A 16-20 CDCBB.