Ⅲ. Cloze: (1 × 15=15)
Directions: Choose the one from the given A, B, C and D to complete the passage properly.
A hotel does certain things to protect its guests and their possessions. For example, front desk agents should never give 26 , messages, or mail to anyone who does not show proper 27 .The hotel should also have a policy that 28 employees from 29 out guest information, such as room numbers, 30 callers or visitors.
Most hotels have three levels of key security: emergency keys, master keys, and individual guestroom keys. Only a(n) 31 key can be used to get into all guestrooms, even those that 32
double-locked, so it is a very restricted key. Most employees have master keys that allow 33
to rooms that are not double-locked. Guests have one or two individual guestroom keys, 34
cannot open double-locked rooms, given to them by the front desk agent. Guests feel most 35
when they know that they can double-lock their doors from the inside. Guests having very 36
possessions may choose to use hotel safe deposit boxes, if they are available.
Escape procedures are 37 concern of hotels, 38 emergencies. Most hotels have fire alarms or an alert system to 39 guests of danger. Hotels also have procedures for giving
40 aid to injured guests.
26. A. possessions B. guests C. news D. keys
27. A. indentification B. photo C. letter D. card
28. A. protect B. prevent C. prohibit D. pretend
29. A. giving B. taking C. carrying D. fetching
30. A. for B. to C. with D. of
31. A. restricted B. individual C. master D. emergency
32. A. is. B. was C. are D. were
33. A. entry B. service C. sales D. business
34. A. that B. which C. who D. of which
35. A. worry B. anxious C. glad D. safe
36. A. large B. worth C. cheap D. valuable
37. A. else B. other C. another D. some
38. A. in case of B. in advance of C. regardless of D. as well as
39. A. inform B. expect C. warn D. recall
40. A. next B. first C. urgent D. last
