浙江省2013年7月高等教育自學(xué)考試

　　民航乘務(wù)英語試題

　　課程代碼：01428

　　請考生按規(guī)定用筆將所有試題的答案涂、寫在答題紙上。

　　選擇題部分

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　　PART 1 Reading Comprehension

　　DIRECTIONS: In this part, there are 3 passages. Each of them is followed by 5 questions, and to each question, there are four possible answers marked with A, B, C, D. Please choose the correct or best answer to each question and mark it on your ANSWER SHEET. (本大題共15小題，每小題2分，共30分)

　　Passage 1

　　Cabin attendants make face-to-face contact with passengers. Their professional image reflects the airlines’service image. Passengers’opinion of an airline is based on their speech, behavior and service standard.

　　Cabin attendants should possess essential qualifications for their work, as well as the rigid physical requirements such as height and vision. The quality of cabin service is judged on the friendliness, courtesy and appearance of the cabin attendants.

　　First, cabin attendants should enjoy their work. They are doing an exciting and challenging job. They should be friendly and helpful to passengers. They must keep smiling during their work, for a smile is a good way to help passengers relax. They must also provide a courteous and efficient service to the passengers. Second, a warm concern for other people is a necessary qualification for passenger service work. Dignity, warmth and a sincere liking for people are the best qualities.

　　1. How do passengers get their opinions of the airlines?

　　A. CAs’speech B. CAs’behavior

　　C. CAs’service standard D. All of the above

　　2. The excellent quality of cabin service is NOT judged on ____.

　　A. the request of the passengers

　　B. the friendliness of the cabin attendants

　　C. the courtesy of the cabin attendants

　　D. the height and vision of the cabin attendants

　　3. Why should cabin attendants keep smiling during their work?

　　A. Because they like smiling.

　　B. Because smile is a good way to help passengers relax.

　　C. Because the passengers ask them to smile.

　　D. Because it can make their faces thinner when smiling.

　　4. The phrase “a necessary qualification for passenger service work” in paragraph 3 means ____.

　　A. rigid physical requirements

　　B. a warm concern for the passengers

　　C. a courteous and efficient service to the passengers

　　D. good professional image

　　5. According to this passage, we can know that the cabin attendants�� work is NOT ____.

　　A. comfortable B. necessary

　　C. challenging D. exciting