【必備表達(dá)】

　　1、說明投訴問題

　　I am writing to inform(告知，代替tell)you that I find…unsatisfactory…

　　I am writing to express/ air dissatisfaction/ disappointment/ concern regarding …

　　2、期待解決方案

　　I hope you will take steps to rectify(糾正、改善，代替improve) this situation soon.

　　I believe you will take my complaints seriously. I would ask you to give back my money, or I would file my complaint(投訴) to the authorities concerned(相關(guān)部門).

　　To solve this problem/surmount this difficulty/improve the situation/crack this hard nut(解決問題), I hope to draw the attention of the authorities concerned.

　　【高分熱文】

　　Dear Mr. President,

　　My name is Li Ming, a junior of the Civil Engineering School. I venture(冒昧)to write a letter to you about the canteen service (食堂服務(wù)) on campus which has given rise to a lot of complaints among students.

　　The focus of the complaint is the poor quality of the food. The vegetables are so overcooked as to lose their nutrients. The price of the food is surprisingly high. Besides , the attitude of the service staff to the students is not hospitable (熱情)at all.

　　All in all, there is still much room for improvement as far as the canteen serviceis concerned. I do hope we will not suffer for another year. Thank you for your kind consideration.

　　Sincerely yours,

　　Li Ming

　　【精彩譯文】

　　尊敬的校長，

　　我是土木工程學(xué)院大三的李明，我冒昧的給您寫信投訴食堂的服務(wù)，該服務(wù)已經(jīng)引起了很多學(xué)生不滿。

　　投訴的焦點(diǎn)是食品質(zhì)量差。蔬菜烹飪過頭，失去了營養(yǎng)。食品價(jià)格也高的出奇。此外，服務(wù)人員對學(xué)生的態(tài)度一點(diǎn)都不熱情。

　　總之，食堂服務(wù)還有很大的改善空間。我真心希望不用再忍受一年。感謝您的考慮。

　　謹(jǐn)致問候，

　　李明