Section One

　　場次 20160730

　　場景 醫(yī)療咨詢

　　題型 填空 10

　　內(nèi)容概述 病人咨詢后背傷痛

　　填空 10

　　1. Name: Ridyard

　　2. Address: 27 Station Road

　　3. Date of birth: 25 February

　　4. Pain: lower back

　　5. Cause : lift up a heavy box

　　6. Started 3 days ago

　　7. Get worse this afternoon

　　8. Have taken painkillers

　　9. Advice: try to use ice

　　10. Advice: get more information about exercise

　　Section One

　　場次 20160227 20120512

　　場景 投訴

　　題型 填空 10

　　內(nèi)容概述 訂機(jī)票和投訴處理，抱怨航空公司不允許帶兩個(gè)以上小孩

　　填空 10

　　1. Name: Quigley

　　2. She wants to buy 4 tickets return tickets

　　3 . leaving at 12：30 am

　　4. The words on the website page: error message

　　5. can only take 2 children (但她有三個(gè)孩子，5 歲、8 歲和 11 歲)

　　6. under 12 years old (12 歲以上要收費(fèi))

　　7. She thinks it is unfair for huge families and school group

　　8. children need less food

　　9. letter to go to the manager