You get all sorts of demands，and the mark of a good hotel is to supply whatever is asked for without sounding surprised. If a guest asks for rubber glover(手套)，you don't ask why. You say，“No problem. What color do you want?

　　There have been some demands which，much as I would have liked to fill，I couldn't. A Japanese businessman，for example，thought the manager of a hotel was like the captain of a ship so he asked me to marry him and the woman he loved. There was one time，however，we did help out. A young man thought that if he asked his girlfriend to marry him at the Ritz she would say yes. He asked us to put the ring in a cake，and she accepted.

　　Top hotels are used more and more to impress. They are used for doing business. If you've got something to sell，take your clients(客戶)to the best hotel where the surroundings are quite helpful. A friend of mine working at Savoy Hotel tells the story about a man who gave him 5 pounds to say “ good morning，Mr. Smith” when he walked through the door with two other men. This he did ，and could hear Mr. Smith saying，“I do wish they would leave me alone at this place.”

　　According to Julian Payne，the most powerful people in any hotel are the porters，who carry bags for hotel guests. “Porters can do almost anything. They can get you tables at the best restaurants tickets for a popular concert. Don't ask me how they do it or what their deal is because I don't know. Most of them have been there for years. They know more about the history of the hotel and the guests than anyone else. They are invaluable. A head porter will come in even on his day off so he can say hello to someone he remembers visiting the hotel years ago.”

　　When guests ask for something strange，the manager of a

　　good hotel would think_________.

　　A. how he can meet their needs

　　B. why they have such demands

　　C. what problems the hotel has

　　D. who is the best person to go to

　　答案：A

　　解析：填空型細(xì)節(jié)題，對(duì)詞法。

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