投訴類 complaint and apology

　　投訴信結構：

　　*投訴事由

　　*詳述事件/投訴理由

　　*提出要求

　　常用句型：

　　Letters of complaint

　　I am writing to complain about …

　　I am not satisfied with …

　　I must therefore insist that …

　　例題

　　You recently attended a one-day training course on health and safety. You were disappointed with the course and you have decided to write a letter of complaint to the training company.

　　* Read the advertisement below, which gives details of the course. You have already made some notes on the advertisement.

　　* Then, using all your handwritten notes, write your letter to Moira Geddings at GBG Certification Services.

　　* Do not include postal addresses.

　　* Write 120-140 words on a separate sheet.

　　范文：

　　GBG Certification Services

　　Good for business, good for you.

　　Regardless of whether you are in a manufacturing or service industry, you are required by law to operate your business in a manner which is safe and healthy for your workforce. Our courses will help you provide a safe and legally sound working environment for your staff.

　　Our one-day courses include:

　　Experienced and highly-qualified trainers

　　High-quality information packs

　　Small groups (maximum 8 people)

　　Price includes lunch and refreshments

　　All one-day courses run Monday-Friday from 9.30-17.00.

　　For more information contact:

　　Mora Geddings

　　GBG House

　　Summerfield Road

　　Oxford OX8 4DN