PART ONE: INTERVIEW

　　(1) What kinds of work are most popular in your home town?

　　在你的家鄉(xiāng)，什么工種最流行?

　　Work as a bank clerk is very popular, because working with a bank is considered by people in my hometown as a secure and well-paid job.

　　(2) Which aspect of your work/studies do you enjoy most?

　　就你的工作/學(xué)習(xí)而言，你最喜歡哪個方面?

　　I’m a sales rep. what I like most about my job is that I travel a lot and deal with all kinds of people. I enjoy doing that because I can know the world better and people better.

　　(3) What are you planning to do next in your career?

　　就自己的事業(yè)而言，接下去你有什么計劃?

　　I hope I can have a chance to study or work abroad. I want to see the world and I want to meet different people. besides, going abroad can broaden vision, know different cultures, learn new things and gaining valuable experience.

　　(4) Do you use computers much in your work/studies?

　　你在工作/學(xué)習(xí)中常用電腦嗎?

　　Yes, I use computers as often as I use telephone. It is a practical and important tool for my work. Through the interent, I receive and send inquiry, offer and counter offer, book ticket and hotel before traveling, keep a world-wide contact, etc.

　　(5) What changes in business do you expect will happen in the future?

　　你覺得將來商界可能發(fā)生什么變化?

　　More and more people will be running their own business. Companies of various sizes will appear in the business world. And people’s attitudes towards employment will change dramatically.

　　PART TWO: MINI-PRESENTATION

　　Task Sheet One

　　A. What is important when…?

　　Making a job application 求職時需注意哪些要點?

　　l Knowing about the company 對求職公司的了解

　　l Preparing for questions 準備面試問題

　　l

　　When making a job application, it’s a important to know about the company. Knowledge about the company can help you identify whether you will adapt to the company culture, whether it will do good to your future career development, and whether it will be a promising prospect for you and so on.

　　Besides, it’s also important to prepare for questions. A better prepared applicant won’t be thrown by nerves on the day of interview. Instead good preparation will bring you confidence. It makes sense to know interviewers’ priorities and let them hear the things about you they want to hear. Routine questions can be rehearsed. Questions concerning future plan can also be prepared.

　　Furthermore, it’s important to iron your application form. Keep the applicantion form from being folded and battered will give an initial impression which may get your application to the top of the pile.

　　在求職的時候，對求職公司的了解很重要。關(guān)于公司的相關(guān)知識可以幫助你鑒別你是否能夠適應(yīng)公司文化，是否對你將來的職業(yè)發(fā)展有好處，以及對你來說是否有廣闊的前景等等。

　　另外，準備面試的問題也很重要。一個有良好準備的面試者在面試當(dāng)天不會緊張不安。而且良好的準備會讓你自信。有助于了解面試官的優(yōu)先問題并且讓他們聽到滿意的答案。常規(guī)問題可以演練。關(guān)于未來計劃的問題也可以準備。

　　此外，使你申請表格保持平整也很重要。保證表格不被折疊和毀壞，表格將給面試官一個初步印象，整齊的表格可能會讓你在一堆表格的最上面。

　　B: What is important when..?

　　Improving customer relations 改善與顧客的關(guān)系應(yīng)注意哪些要點?

　　l Conducting surveys 市場調(diào)查

　　l Regular training 定期培訓(xùn)

　　When a company wants to improve customer relations, it’s important to conduct surveys. A very effective way to learn whether customers are satisfied or dissatisfied with your company’s service is to conduct customer satisfaction surveys. By conducting such surveys, a company may learn about customer complaints and know which aspects of their service fall short of customers’ expectation and then try its best to improve its service. Therefore, customers will not turn to other companies and remain loyal. So conducting surveys is very important to improve customer relations.

　　Regular training is also important. Customers expect staff to be friendly and helpful, service to be speedy and timely.regular training will improve service quality and provide greater value for customers, thus making customers satisfied. If customers are satisfied, they will be willing to do business with you, and you can establish good relations with customers.

　　In addition, it’s also important to offer discounts to regular customers. Some companies have loyalty schemes to keep regular customers, such schemes are helpful for improving customer relations.

　　當(dāng)公司向改善與客戶的關(guān)系，市場調(diào)查很重要。一個非常有效的方法是學(xué)會怎樣讓客戶滿意或者通過開展顧客滿意度調(diào)查，來讓不滿于公司服務(wù)的客戶得到滿意。通過這種市場調(diào)查，公司將了解客戶投訴以及公司哪些方面的服務(wù)低于顧客的期望值，進而來盡其所能改善服務(wù)。因此，顧客將保持忠誠度而不會轉(zhuǎn)投其他公司。因此市場調(diào)查對改善與顧客關(guān)系非常重要。

　　定期培訓(xùn)也很重要�？蛻粝Ｍ麊T工友好且有所幫助，服務(wù)快速及時。定期培訓(xùn)將改善服務(wù)質(zhì)量且為顧客提供更大的價值，因此使得顧客滿意。如果顧客滿意，他們將愿意與你做生意，你也可以與客戶建立友好的關(guān)系。

　　此外，為常規(guī)的客戶提供折扣也很重要。一些公司制定忠誠計劃來保留常規(guī)客戶，這種計劃有助于改善與顧客的關(guān)系。

　　C: What’s important when…?

　　Controlling costs 控制成本需考慮哪些要點?

　　l Arrangements with suppliers 與供應(yīng)商協(xié)調(diào)

　　l Finance systems 財務(wù)制度

　　Suggested Answer 1

　　To control costs, you should aim to develop stable relationship with your suppliers that go far beyond the traditional buyer-seller arrangement. I mean, suppliers can become business partners. You see, suppliers can offer a tremendous amount of product information to make your selling job a lot easier. And you can advertise your products or services in their literature by sharing some of the costs. But of course, you should offer them some loyalty, by giving more orders to the same suppliers. And in return they will also give you discounts and in this way, you can gain mutual benefits.

　　Some finance systems are essential in reducing costs. For the supplier, timely payment by the customer is key to reinforcing an excellent business relationship. To convenience business, companies should develop a variety of payment mechanisms to pay their suppliers; by electronic means such as local wire, or paper based mechanisms such as cheques and promissory notes. What’s more, companies can get a prompt-payment discount if they’re able to pay their invoices quickly.

　　Besides, good internal management can also minimize waste and will result in a significant cost reduction.

　　推薦答案1

　　為了控制成本，你應(yīng)該針對與供貨商穩(wěn)定的關(guān)系超越傳統(tǒng)的買賣雙方的安排。我的意思是，供應(yīng)商成為業(yè)務(wù)伙伴。你知道，供應(yīng)商可以提供大量的產(chǎn)品信息可以使你的銷售工作更為便捷。而且你可以通過他們的印刷品來宣傳你的產(chǎn)品或服務(wù)，這樣可以分擔(dān)一些成本。但是當(dāng)然，你應(yīng)該通過給相同的供貨商增加訂單來提供一些忠誠度。作為回報，他們將提供折扣，通過這種途徑，贏得共同利益。

　　一些財務(wù)制度對減少成本非常有效，對供應(yīng)商來說，客戶及時的付款是加強良好的業(yè)務(wù)關(guān)系的關(guān)鍵之所在。為了業(yè)務(wù)方便，公司應(yīng)該開發(fā)一些列的付款機制來給供貨商付款。通過電子途徑比如當(dāng)?shù)氐木�路，或者紙張為基礎(chǔ)的機制，比如支票以及本票。更重要的是，公司如果可以迅速的支付發(fā)票可以得到及時付款折扣。

　　此外，良好的互聯(lián)網(wǎng)管理也可以將浪費最小化，結(jié)果將有顯著的成本降低。

　　Suggested Answer 2

　　When a company wants to control costs, it is important to reduce the costs of supplied materials. The company can reach arrangements with suppliers, asking them to offer discounts on the basis of large quantities or on the basis of long and good business relationship. By reducing the costs of supplied materials, the company can control its costs.

　　Finance systems are also important in controlling costs. Overheads and business trip expenses etc. may take up a large percentage of costs. In order to control these costs, the company may set up suitable finance systems which should clearly state what kinds of expenses can be claimed, I think this is a very effective way to control costs.

　　In addition, the company can lay off some employees. This is a widely-used way of controlling costs by many companies. Labor costs can be very high. By improving the efficiency of staff and introducing some high-tech equipment and techniques, a company can lay off some redundant employees, thus controlling costs.

　　推薦答案2：

　　公司想要控制成本的時候，減少供應(yīng)材料的成本很重要。公司公司可以與供應(yīng)商達成協(xié)議，要求他們在達到很大數(shù)量訂購的基礎(chǔ)上或者在長期以及良好業(yè)務(wù)服務(wù)的基礎(chǔ)上提供折扣。通過減少供應(yīng)材料的成本，公司可以控制其成本。

　　財務(wù)體制對控制成本也很重要。經(jīng)費以及昂貴的商務(wù)旅行等�？梢哉紦�(jù)大部分成本。為了控制這些費用，公司可以建立合適的能夠清晰陳述申請何種費用的財務(wù)體制，我認為這是一個控制成本的有效方法。

　　此外，公司可以解聘一些員工。這是被許多公司廣泛應(yīng)用的控制成本的方法。勞動力成本可能非常高，通過改善員工的工作效率以及引進一些高科技設(shè)備和技術(shù)，公司可以解聘一些多余的員工，因此來控制成本。

　　Task Sheet Two

　　A. What is important when…?

　　Introducing new technology 引進新技術(shù)時需考慮哪些要點?

　　l Expert advice 專家建議

　　l After-sales service 售后服務(wù)

　　Seeking expert advice is the most important thing when introducing new technology. It can help the company to understand whether the technology is good and superior enough and decide if the technology is really needed. This can ensure the introduction of the right technology.

　　After-sales service is another important factor to be considered. Free installation and technical support after the purchase is done can save money for the company and ensure that the technology is correctly used to keep it efficient.

　　Cost should also be taken into account. You have to consider if you have the finance to purchase the technology in the first place.

　　Integrating the technology into your workforce is another important task. New skills may be needed to operate the new technology and so you will have to re-train your employees.

　　在引進新技術(shù)的時候?qū)ふ覍＜医ㄗh是最重要的事情。它可以幫助公司了解技術(shù)是否足夠優(yōu)秀和先進并且決定是否確實需要此技術(shù)。這可以確保正確引進新技術(shù)。

　　售后服務(wù)是另一個重要考慮因素。購買之后的免費安裝以及技術(shù)支持可以為公司省錢并且確保正確使用新技術(shù)保證其效率。

　　也需考慮成本。必須要考慮，將有資金購買技術(shù)放在首位。

　　將新技術(shù)與勞動力相融合是另一個重要任務(wù)。操作新技術(shù)可能需要新技能，因此你也需要進行員工再培訓(xùn)。

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