2017年bec初級(jí)商務(wù)英語(yǔ)口語(yǔ)：我要退貨

　　A: Excuse me...

　　B: Yes, sir. How may I be of service?

　　A: I would like to return this item... Are refunds allowed?

　　B: Certainly. The customer is always right, we are here to serve you. Is there a reason that you would like to return it? Did you have problems with our product or services?

　　A: No, no... It was just the wrong size.

　　B: Would you be interested in an exchange as opposed to a refund? I think I can help you to find the appropriate size.

　　A: No. I would rather just return it.

　　B: Sure, no problem. Do you happen to have the receipt?

　　A: Yeah, right here.

　　B: Ok, just a moment, please. Here you are, I need you to sign here, please. And here is your refund. Is there anything else I can help you with?

　　A: No, thank you.

　　B: You're welcome. Have a nice day!

　　打擾一下...

　　是的,先生,需要什么服務(wù)嗎?

　　我想把這個(gè)東西推掉...可以退款嗎?

　　當(dāng)然可以.顧客總是對(duì)的,我們隨時(shí)為您服務(wù).為什么要退掉?您對(duì)我們的產(chǎn)品和服務(wù)有什么問題嗎?

　　不,不是的...只是大小不合適.

　　那你想調(diào)換一下還是要退款?我想我能幫你找到合適的尺寸.

　　不用了.我還是想退掉.

　　當(dāng)然可以,沒問題.你帶收據(jù)了嗎?

　　帶了,在這兒...

　　好的,請(qǐng)等一下.給您,請(qǐng)?jiān)谶@里簽字.這是你的退款.還有什么需要我?guī)兔Φ?

　　沒有了,謝謝你.

　　別客氣.祝你一天都開心!

　　refund:a sum of money that is paid back to you, especially because you paid too much or because you returned goods to a shop/store 退款;返還款;償還金額

　　a tax refund 稅金退款

　　to claim/demand/receive a refund 要求/接受退款

　　If there is a delay of 12 hours or more, you will receive a full refund of the price of your trip. 如果耽擱達(dá)到或超過(guò) 12 小時(shí),你會(huì)得到旅費(fèi)全額退款.

　　as opposed to:used to make a contrast between two things (表示對(duì)比)而,相對(duì)于

　　200 attended, as opposed to 300 the previous year. 出席的有 200 人,而前一年是 300 人.

　　This exercise develops suppleness as opposed to(= rather than)strength. 這項(xiàng)鍛煉不是增強(qiáng)力量,而是增強(qiáng)韌性的.

　　receipt:a piece of paper that shows that goods or services have been paid for 收據(jù);收條 countable ~ (for sth)

　　Can I have a receipt, please? 請(qǐng)給我開個(gè)收據(jù),好嗎?

　　to make out(= write)a receipt 寫收據(jù)