19、Intranet：企業(yè)內(nèi)部網(wǎng)
An internal organizational communication system that uses internet technology and is accessible only by organizational employees.
一種組織內(nèi)部的交流系統(tǒng)，它利用互聯(lián)網(wǎng)技術(shù)但是只允許組織內(nèi)部人員進(jìn)入該網(wǎng)絡(luò)，與處于全球各個(gè)場(chǎng)所的部門(mén)和人員進(jìn)行交流。
20、Total quality management (TQM)：全面質(zhì)量管理
A philosophy of management that is driven by customer needs and expectations and focuses on continual improvement in work processes.
一種管理哲學(xué)，它被響應(yīng)顧客需要和期望所驅(qū)動(dòng)，并在工作過(guò)程中關(guān)注持續(xù)不斷地改進(jìn)。
21、Learning organization：學(xué)習(xí)型組織
An organization that has developed the capacity to continuously learn， adapt， and change.
具有發(fā)展持續(xù)學(xué)習(xí)和適應(yīng)變革的能力的組織。
22、Knowledge management：知識(shí)管理
Cultivating a learning culture in which organizational members systematically gather knowledge and share it with others in the organization to achieve better performance.
培育一種學(xué)習(xí)文化，在這種文化中組織成員能夠系統(tǒng)地收集知識(shí)和其他組織成員共享它，以便取的更好的成績(jī)。
，我們將會(huì)及時(shí)處理。